Troubleshooting
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Troubleshoot browser and app issues
Troubleshoot browser and app issues If a TRAIA page, Terminal, or Chat does not finish loading, a few simple checks can usually show whether the issue is related to the browser, internet connection, or device settings. T…
1 min read
Troubleshoot login and verification codes
Which step is failing? Separate the issue by step: password sign-in or receiving a mobile/email code. Never send a password or verification code to support or another person. Quick checks Confirm that you are signing in…
1 min read
Why was my order rejected?
Before sending the order again When an order is rejected, do not resubmit the same order without checking it. The status message in the Terminal and the order values are the best starting points. Rejection can relate to…
1 min read
Why is my chart, symbol, or account data missing?
Start with account selection If an account, symbol, or chart is missing, open the account selector and confirm that the intended account is selected and its connection status is clear. Then check the symbol in the Termin…
1 min read