Troubleshooting

Troubleshoot login and verification codes

Last updated Aug 16, 20261 min read

Which step is failing?

Separate the issue by step: password sign-in or receiving a mobile/email code. Never send a password or verification code to support or another person.

Quick checks

  1. Confirm that you are signing in through the official TRAIA page.
  2. For password sign-in, recheck email and password and avoid copying an extra space.
  3. For a mobile or email code, check Spam/Junk and the account contact information.
  4. Do not request repeated codes. Wait a few minutes before trying again.

If you still cannot sign in

Use Password Reset if you have forgotten the password. If a verification code is unavailable, do not enter security information on any other page or in a message; use the official support route.

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