Troubleshooting

Why is my chart, symbol, or account data missing?

Last updated Aug 16, 20261 min read

Start with account selection

If an account, symbol, or chart is missing, open the account selector and confirm that the intended account is selected and its connection status is clear. Then check the symbol in the Terminal. A newly connected account can need time before its data appears fully.

Check steps

  1. Select the correct account in the account selector.
  2. Check connection status.
  3. Search for or select the symbol in the symbol selector.
  4. Refresh the page once and check data status again.
  5. If the account was added recently, review server name, MT4/MT5 version, and connection information.
  6. If the issue occurs in only one browser, follow Browser and app troubleshooting.

When to contact support

If the account is connected but the symbol or data is still missing after these checks, record the page path, symbol name, approximate time, and status message. Do not send trading-account credentials or a password.

Was this article helpful?

Your answer helps us improve the Help Center.