Troubleshooting

Troubleshoot browser and app issues

Last updated Aug 16, 20261 min read

Troubleshoot browser and app issues

If a TRAIA page, Terminal, or Chat does not finish loading, a few simple checks can usually show whether the issue is related to the browser, internet connection, or device settings. This is a general guide and does not require account details or a screenshot.

Simple checks

  1. Check the internet connection and refresh the page once.
  2. Update the browser to its latest version.
  3. Open the page in a private/incognito window or another browser.
  4. If you use a content blocker, VPN, or network tool, temporarily check whether it affects loading.
  5. Only when needed, clear TRAIA site data and cache, then sign in again.

If the issue remains

Record the approximate time, page path, browser and version, and the error text. Do not send a password, verification code, or trading-account sign-in information to support.

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