Frequently Asked Questions

When does trading data refresh?

Last updated Aug 16, 20261 min read

Why might data not appear immediately?

Terminal and Insights data depend on account connection, data receipt, and processing. After connecting an account, changing account, or placing a trade, the display may not be complete immediately. Before reporting a problem, check the selected account and connection status.

Check a data delay

  1. Confirm that the correct account is selected.
  2. Check account connection status in the Terminal.
  3. Refresh the page once.
  4. If the account was added recently, allow time for data to appear.
  5. For Insights, check the time window and whether it contains trades.

If data is still old

Record the approximate time of the data you expected, the account/symbol name, and the status message. Do not send a password, credentials, or security codes. Then follow the account-data guide or official support route.

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