Account & Password

Reset your password

Last updated Aug 16, 20261 min read

When should I reset my password?

If you have forgotten the password for your TRAIA account, use Forgot password? on the password sign-in form. This route changes a password when you do not know the current one; do not use it for a routine password change while already signed in.

Reset steps

  1. On the sign-in page, open Sign in with password.
  2. Select Forgot password?.
  3. Enter the account email and request a reset code.
  4. Enter the verification code on the reset screen.
  5. Choose and confirm a new password that meets the form requirements.
  6. When complete, sign in with the new password.

If the code or email does not arrive

  • Recheck the email address used for the account.
  • Check the email Spam/Junk folder.
  • Do not send repeated requests. Wait a few minutes and then try again.
  • If the issue remains, see Login and verification-code troubleshooting.

Choose a secure password

Choose a password of at least 8 characters containing uppercase and lowercase letters, a number, and a special character. Do not reuse an easily guessed password and never send the new password in a message or chat.

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